Returns & Exchanges
At OzMobiles, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for peace of mind on all our certified pre-owned devices. Whether you have changed your mind or encountered a technical issue, our streamlined process ensures a quick resolution.
Initiate Your Return
Log into your OzMobiles account and navigate to your order history to select the item you wish to return and submit a request.
Prepare the Device
Ensure all personal data is erased, iCloud or Google accounts are removed, and the device is securely packed in its original packaging if possible.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized postal service location.
Inspection and Refund
Once our technicians verify the device condition, we will process your full refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing